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Customs Support
Customs documentation and clearance support.
International freight support
Customs clearance is not an isolated formality. It is connected to the goods, commercial documents, transport method, origin, destination, collection, storage, and final delivery.
FreighTech Connect helps keep those requirements connected so that international freight can move through the appropriate process and continue towards its destination.
The connected journey
Shipment information
Commercial documents
Customs review
Cargo release
Collection or storage
Onward delivery
Customs requirements should be identified as early as possible so that missing information does not delay the wider freight movement.
Customs capabilities
The exact customs process depends on the goods, route, commercial arrangement, transport method, and official requirements that apply to the shipment.
Review the shipment information and supporting documents needed to prepare an import customs requirement.
Help organise the commercial and transport information required when goods leave the United Kingdom.
Identify where clearer product descriptions, commodity classifications, values, or supporting information may be needed.
Connect the freight movement with the appropriate customs process, agent, carrier, port, airport, or border handover.
Connected to the marketplace
Customs support begins with the same shipment information needed to understand the wider transport, collection, warehousing, and delivery requirement.
UK freight movement
Submit the collection, delivery, load, timing, vehicle, and handling information when the goods are ready to continue through the UK freight journey.
Information to prepare
Not every shipment requires the same documents. Providing the available information helps identify what else may be required.
Shipper and consignee details
Country of origin and destination
Clear description of the goods
Quantity, weight, and packaging
Commercial value and currency
How it works
The freight and customs requirement is reviewed before any process, timeline, availability, or commercial terms are confirmed.
Provide the origin, destination, goods, value, transport mode, timing, and available shipment documents.
The shipment details are reviewed to identify missing, unclear, or additional customs information.
The appropriate import, export, transit, or supporting customs process is identified for the movement.
Required information is passed through the relevant customs and freight process for review and clearance.
After release, the goods continue into collection, warehousing, onward transport, or final delivery.
Common requirements
International freight enquiries should identify customs support early so that the transport and documentation requirements can be considered together.
Imported goods may require declarations, commodity information, valuation details, and supporting commercial documents.
Exports may require shipment, commercial, origin, destination, and transport information before departure.
International cargo arriving through airports and ports often requires customs coordination before collection or delivery.
Shipments moving across several transport modes may require customs information to remain connected throughout the journey.
Important customs information
Clearance depends on complete and accurate shipment, commodity, value, origin, destination, and party information.
Any applicable duties, taxes, fees, inspections, or authority charges depend on the goods and the official customs assessment.
Submitting documents does not guarantee immediate clearance. Border and customs authorities control final review and release.
Maintain clearer communication when a shipment is being reviewed, held for information, cleared, or released.
Reconnect cleared goods with collection, warehousing, final-mile transport, or delivery through the wider freight journey.
International requirement
Select Air, Sea, Multimodal, or Not Sure and include the customs requirement within the structured freight enquiry.
Commercial invoice and packing list
Commodity or HS code, where available
Licences, certificates, or restrictions, where applicable
